Terms and Conditions
There are some things you need to know when order from Omega Inflatables:
1. Price term: Cost, insurance & freight, validity of offer 15 days, we may requote before shipping.
2. Inflatables are made upon request so it's non-refundable.
3. We will confirm product details(logos designs etc.) with you before production, additional charges will apply if you have any extra requests during production.
4. Customers need to pay a 50% deposit when order, then 50% balance when order is ready.
5. Please do not send payment to our offical bank account if you have your own shipping broker, let us know before ordering and we will send you the bank account to pay.
6. Please don’t accept booking before we get the ETA from the shipping company.
7. There will be a warehouse fee ($5/days) when the order is ready to ship but customers don’t pay for balance for more than 10 days.
8. The order will only be shipped out after the balance received.
9. The shipping broker will contact you via Email after we send out your order, they will help you fill the ISF (Import Security Filing) and agree on the POA (Power of attorney), please do what they require.
THERE WILL BE A PENALTY up to $5000 if you don't get these done within two weeks.
10. Bank charges, port charges and import duties are the buyer's responsibilities. You will be charged by the shipping broker before picking up the inflatables.
11. Please send us the bill of port charge & import duties you receive from the shipping broker, we will help you to check and avoid overcharge.
12.Please noted that you will be CHARGED EXTRA FEES IF YOU DON'T PICK UP FROM THE WAREHOUSE IN DUE TIME.
13. Freight, port charges and duties vary according to your location and the weight/dimensions of the items ordered. We don't get profits from them.
14. Damages caused by the shipper are not our responsibility.
15. We have ensured the inflatables during transportation. If any damages are found on the packages when picking up in the warehouse, pls take the following steps :
- Make sure the warehouse staff knows it.
- Leave a remark "damaged goods" on the receipt they give you.
- Take detailed pictures and videos of the receipt and damages.
- Send us the materials in 12 hours and we will claim against the damages.
16. Marble materials are randomized colors by computer, they might vary slightly from product to product.
Omega Inflatables Limited
Room 512, Fududasha, Shiqiao Street, Guangzhou City, Guangdong Province, China(Zip: 511400 / Tel: +86-20-34608664)